Why Is My Order On Hold?

There are a number of reasons why your order may have been placed on hold.

Most commonly if you have placed your first order for Award items, such as badges, this will go on hold to confirm eligibility.

If you have placed an order to be delivered to an address outside of the UK these orders will go on hold until address checks are made. 

These orders are released regularly so orders can be verified and processed as quickly as possible. 

If there are not any Award items on your order, or your order is not from an overseas address please get in contact with our Customer Service team via email [e-mail] or via our live chat, so we can look into this.