Missing Refund or Exchange for Returned Goods

If you are still waiting for an exchange/refund on the item(s) you have returned after 14 working days, it may be included in our unidentified returns.

Sometimes, returned goods do not have the completed information/form that we require to process the return.

Please contact us at [e-mail] and provide us with the following information:

• Your sales order number 
• A list of the items returned
• Detail of the packaging your returned your item(s) in
• An image of the proof of postage receipt, as requested during the returns process

This will eliminate any delays in investigating your enquiry.

Please be advised that refunds can take 5-7 working days from the date that your return is processed to appear in your account depending on your banks processing times.