Faulty Items

If you feel an item is faulty please email us in the first instance and if possible provide us with photos of the suspected fault using [e-mail]

We may ask you to return the items for inspection, if this is required we will ask you to send the items back to us using our free returns service https://www.royalmail.com/track-my-return/create/3222

As soon as we receive your item back it will be inspected and if a genuine fault is found we will action a refund or exchange. We will process any refund due to you as soon as possible and, in any case, within 14 days of receiving your returned item. We will confirm via email once we have processed a refund or exchange for a faulty item.