I Am Missing Items / Received Incorrect Items in My Order

If you have received the incorrect item(s) please follow the returns process below:

• Click on the following link https://www.royalmail.com/track-my-return/create/3222 and complete our online returns form, selecting "Received wrong item" in the 'Reason for return' section:
• Check your emails for a message from the Royal Mail with instructions for the next steps and a QR code.
• Enclose items securely in their original packaging along with a copy of your delivery note, which will help speed up the returns process.
• Scan the QR code at a Post Office branch to generate a freepost label and secure this to your parcel. You can also print the label at home, but you may still need to send bulky items from the Post Office.

Should you require the correct item more urgently please contact us either via email at [e-mail] or on our Live Chat and we will be pleased to assist you with your query. When contacting us please advise the item you have received in error, the correct item you should have received and your order number as this will assist us in tracing your account and make it easier for us to correct our oversight.