How To Make a Return

We hope you’re completely happy with your Scout Store purchase, but if you’re not, we’ll be happy to exchange or refund according to our returns policy.

To return an item, please use the following link and complete our online returns form:

http://www.royalmail.com/track-my-return/create/3222

Once you’ve completed the form, you will receive an email from Royal Mail with instructions about the next steps and a QR code. This code can be scanned at a Post Office branch to generate a freepost label, or you can print the label at home. 

Please enclose a copy of your delivery note as this will help speed up the returns process.

Please also retain your proof of postage receipt from the Post Office as this may required at a later stage. 

If you need any help with the process, please get in touch with our Customer Service team.