Customer Service
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Articles
Recent activity by Customer Service-
Can't Find the Item You're Looking For?
You can search for an item by keyword or item code using the search bar, which can be found at the top right hand corner of the website. If you are unable to find an item, please let us know at cu...
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I Am Missing Items / Received Incorrect Items in My Order
If you have received the incorrect item(s) please follow the returns process below: Click on the following link https://www.royalmail.com/track-my-return/create/3222 and complete our online return...
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Parcel Not Delivered - Returned to Sender
The most common reason for your parcel being returned to us is because the address supplied may have been missing information or no-one was available to accept the parcel. You can check your delive...
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Faulty Items
If you feel an item is faulty please email us in the first instance and if possible provide us with photos of the suspected fault using customer.services@scoutshops.comWe may ask you to return the ...
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Why Has My Order Been Cancelled?
The most common reason your order will be cancelled is because the billing address details provided by the customer do not match the details that the customer’s bank has on record for them. Please ...
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Item Cancelled From Your Order
Items may be cancelled from your order if we discover they are unavailable during our picking process. Our website is updated on a live basis and all items advertised online should be in stock at ...
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Can I Amend My Order?
Unfortunately, once an order has been placed it cannot be amended as all orders are automatically processed through the system in preparation for despatch. If you wish to purchase any additional i...
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How To Make a Return
We hope you’re completely happy with your Scout Store purchase, but if you’re not, we’ll be happy to exchange or refund according to our returns policy. To return an item, please use the following ...
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UK Delivery Tracking Information
UK parcels are delivered by DHL Couriers on a standard delivery of 3-5 working days. Once your order has been collected from our warehouse and scanned into the DHL depot, you will receive notificat...
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UK Delivery Information
We can deliver to all UK addresses with a Royal Mail postcode and British Forces Post Offices in North Western Europe (BFPO numbers 15-49, 101-115, 140, and 800-809). Your order will normally be de...