Customer Service
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Recent activity by Customer Service-
Forgot to Apply Discount Code
Unfortunately we're unable to apply discount codes retrospectively to orders once they have been submitted. If you've not applied a promotional code to your order, please feel free to use it on you...
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Pre-Order Items/Ranges
Any items listed as being a 'Pre-order' item or displaying the 'Pre-order' banner, will not be despatched upon purchase and will instead be received at a later date. If there are other products on ...
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Made-to-Measure Bespoke Uniform
Please be advised, our Made to Measure (M2M) service is temporarily suspended while we seek a new supplier and source materials; we hope to re-introduce this bespoke service later in the year. We ...
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Cannot Buy - Restricted Items
If an item is showing a 'Cannot buy' message, it is likely that the item is restricted. In order to purchase restricted items, please ensure you've created a Scout Store account and you've inputte...
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Beaver Scout Uniform
Beaver uniform consists of a blue sweatshirt with your badges sewn on and a coloured scarf or 'necker’ to represent your local group. There are lots of other optional accessories you can wear such ...
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Contact Us
You can contact the Scout Store customer service by email using the following: customer.services@scoutshops.com During office hours, you can also contact us using our Live Chat. This can be found b...
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What Is My Scout ID?
Your Scout ID is simply your membership number. This can be found on your Compass record or by contacting your Contingency Leader. Please enter the number in the Scout ID box in 'Scouting Details' ...
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How Can I Cancel My Order?
Unfortunately, once an order has been placed it cannot be cancelled as all orders are automatically processed through the system in preparation for despatch. Upon delivery, if any items are unsuita...
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How to Use Discount Codes
To use a discount code at Store Store, please ensure you have created a Scout Store account and are signed in https://shop.scouts.org.uk/ The Sign-in button is located at the top righthand corner ...
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Purchasing Award Badges
In order to purchase award items, please ensure you've created a Scout Store account and have inputted your membership number in the 'Scout ID' box (go to Account Details / Scouting Info / Scout ID...