Customer Service
- Total activity 105
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 55
Articles
Recent activity by Customer Service-
Cub Scout Uniform
Cub uniform consists of a green sweatshirt with your badges sewn on and a coloured scarf or 'necker’ to represent your local group. There are lots of other optional accessories you can wear such as...
-
Scout Uniform and Flag
Scouts wear a uniform during their weekly meetings and sometimes on trips away, depending on where they're going and what they're doing. Usually, this consists of a teal green shirt or blouse with ...
-
Can I Cancel My Personalised Items?
Please note we do not accept cancellations of bespoke products due to orders being automatically processed in production however if you wish to request a cancellation of an order for personalised g...
-
Can I Provide My Own Items To Be Personalised?
Unfortunately we are unable to offer this service, at this stage. However, you can provide us with your own Group logo, if you have a bespoke design. If you would like to suggest an item to be add...
-
Can I Return My Personalised Items?
Returns will not be accepted for personalised items unless the goods are faulty. For example, they have been printed incorrectly. The person placing the order is responsible for ensuring there are ...
-
Faulty Items: Personalised Clothing
If you receive a faulty personalised item, the quality is not as expected or the items delivered are wrong, then you can request a refund or a repeat of your order. Please contact customer.services...
-
Is There a Discount For Buying in Bulk?
There is a multi discount applied to all personalised clothing orders when ordering 6 or more of each product. The items can be of differing sizes, colours and personalisation. You cannot mix and ...
-
Do You Cater For Larger Scouting Events?
Yes! We can offer personalisation of clothing and accessories for Scouting events, such as Jamborees and Camps. Please contact us at customer.services@scoutshops.com for further information.
-
Logging Into Your Account Issues
If you have created a Scouts Store account and are having difficulty signing in, please first make sure you are using the correct login details. If you cannot remember your password, simply select...
-
Bespoke Flags
When ordering a Bespoke Flag, please be advised that there is a maximum lettering of 18 characters per section, including spaces, for top and/or bottom text. Each line added will be charged at £5 e...